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ORDERS PLACED BEFORE 2PM (PST) SHIP THE SAME DAY.
NEXT DAY AND 2-DAY ORDERS PLACED ON FRIDAY AFTER 1PM (PST) WILL BE PROCESSED AND SHIPPED THE FOLLOWING MONDAY.
I needed to return a ring and was a little concerned about the return time and was a little impatient and the customer service person was extremely supportive and patient with me. I will never order any other jewelry from any other jewelry or gift shop online and consider Metal Masters to be so much more superior to any expensive chain or retail jewelry store. It's not just the quality or work seen in the the items, it's the excellent and I mean very very excellent customer service that goes along with the purchase of the items. I have never shopped online before and now I'm very excited to do so and anticipate with great satisfaction anything that I will order in the future from Metal Masters. just to know that there is someone the end request by email that will be responsive and caring and supportive and kind in their response to me NP extremely efficient and timely in there generous and caring response. There does not exist such a thing in the one-on-one retail world today in the United States. Thank you Metal Masters and I will continue to only ever purchase anything from you simply because of your wonderful wonderful staff. Thank you again, Jeffrey Arthur Stephens